How it works
Call. Dispatch. Real quote. Job done.
Full transparency on how the Texaserv platform actually works — because "how it works" is where lead-gen sites usually get vague. We're the opposite.
The dispatch flow, step by step
- You call (512) 994-1596. A live dispatcher answers, not a chatbot. Available 24 hours a day, 365 days a year. English and Spanish.
- You describe the problem. The dispatcher asks trade, address, urgency, and any access notes. Takes 3-5 minutes.
- Dispatcher pulls the closest tech. We check current tech locations, tech-specialty match, and any customer preference (e.g., "please send someone who works on tankless").
- You get an ETA window and a base price. Real numbers. If the ETA doesn't work for you, we can try the next-closest tech or tell you when the wait might be shorter.
- Tech arrives. Photo ID, license number visible, marked vehicle. They text 15 minutes out.
- On-site diagnosis + written estimate. Before any work starts, you get a written estimate. Verbal approval is not enough for anything above the base service call.
- You approve. Work is done. Tech completes the job, retests, cleans up.
- You pay the tech direct. Card, cash, Venmo, or check per contractor policy. Texaserv never touches your payment for the service itself.
- Texaserv follows up next business day. One text asking if the job was done right. Your feedback drives whether that contractor stays on the dispatch list.
How Texaserv makes money (and why it matters)
Texaserv gets paid a dispatch fee by the contractor for each successful job we route to them. We don't get paid if the contractor screws it up or ghosts the customer.
That structure is the entire reason we bother vetting: sending a bad contractor costs us the future referral fees and the customer both. Compare that to lead-farming sites that get paid to hand your phone number to whoever pays the most, then vanish.
We do not:
- Charge the customer any dispatch fee. The number you see on the tech's invoice is the number you pay.
- Sell your info to third parties. Your contact goes to the dispatched contractor and stays with our records for follow-up.
- Take a cut of the tech's actual repair/service invoice. The dispatch fee is contractor-side and independent of your bill.
How we vet contractors
Before a contractor gets a single Texaserv dispatch, we verify:
- State license status. Live lookup against TDLR (electrical/HVAC/tow), TSBPE (plumbing), or DPS (locksmith) — not just a photo of a card.
- General liability insurance. Current certificate on file. Auto liability for anyone doing on-road work.
- Complaint history. BBB, Google reviews, and state-board complaint search. Active unresolved complaints = no dispatch.
- Actual license class. A Journeyman electrician can't sign off on service upgrade work — we verify class matches the type of work dispatched.
Once onboarded, contractors stay on the list only as long as feedback stays clean. One serious complaint (bait-and-switch pricing, no-show, damage) triggers review. Two triggers removal.
What we honestly can't do
- We can't guarantee a specific arrival time. Traffic, weather, and job overrun happen. We give an honest ETA window and update if it changes.
- We can't warrant the contractor's work. Their labor warranty is between you and them. We can (and do) mediate disputes when they arise.
- We can't unilaterally refund a contractor's invoice. If you disagree with a charge, the first step is the contractor. If that fails, we help escalate.
- We can't dispatch outside Texas. One state, done well.
- We can't beat a legitimate quote just because a competitor is cheaper. Contractor prices reflect their real costs. A drastically cheaper competitor is often cutting corners you'll pay for later.
If something goes wrong
Call the dispatch line, tell us what happened, and we take it from there. Common scenarios and how we handle them:
- Tech didn't show up: immediate re-dispatch to a different contractor at no extra cost to you. The no-show contractor gets a strike.
- Charged more than the written estimate: we ask the contractor to justify the difference. If they can't, we help you dispute the charge with your card issuer.
- Damage to your property: the contractor's general liability insurance covers this. We help file the claim.
- Repair didn't fix the problem: the contractor's workmanship warranty covers a callback. If they refuse, we dispatch another contractor to diagnose and factor the cost against the original tech.